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Ten don’t-miss tweets from the #shoporg13 Student Program
If you’ve been following the Shop.org Summit on Twitter, you might have noticed some new participants in the #shoporg13 space. This year, the NRF Foundation – tasked with shaping retail’s future – put...
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How Tory Burch builds passionate customers
Nearly 10 years old, Tory Burch has become the darling of the digital retail community. With 100 stores globally and e-commerce sites all over the world, the brand skyrocketed to success in a short...
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Berger to retailers: “What’s your peanut butter?”
The most interesting, forward-thinking brands are just beginning to harness the power of using social media and online storytelling. Which is why Jonah Berger’s keynote at Shop.org’s Annual Summit may...
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Online holiday expectations setting the bar high again in 2013
The fourth quarter is now upon us, and all retailers are focused on the holiday season. The U.S. economy has remained tenuous so far this year, and lingering uncertainty in Washington isn’t helping...
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Walgreens creates a digital retail experience for everyone, everywhere
Not everyone thinks of a brick-and-mortar drugstore chain like Walgreens as a digital retail pioneer. But the company’s thoughtful, deliberate approach to innovation places it at the forefront of...
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Retargeting 101 for retailers
When an ad for the pair of shoes you were looking at yesterday shows up on your Facebook page today, you just might reconsider buying them. So while retailers have many new tools to entice customers,...
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Holiday gift guides: Five ways to maximize its potential
Shop.org asked consumers last year which services were most important for their holiday purchases, “gift idea center” ranked a 3 out of 5. Millennials were the one group to rank it higher (3.4), while...
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Why omnichannel success is driven from within
Taking a traditional brick-and-mortar retail company – or a small-box retailer with a large catalog focus – into the omnichannel arena is no easy hill to climb. But in today’s rapidly changing retail...
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Gift cards: Making the most of the gift that keeps on giving
One-fifth of retailers we surveyed this summer noted that they were investing “significantly” in online gift card purchase and redemption this year. These investments have not gone unnoticed: last...
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Shop.org Annual Summit Recap: 4 takeaways for 2013
Shop.org’s Annual Summit attracted 5,200 attendees—from the newest online-only retailers to 100-year-old brick-and-mortar brands—to learn about and shape the retail industry’s future. Our team has...
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Change management is key to implementing dynamic pricing strategies
As anyone who’s ever managed a digital project knows, you’re never just designing a website, developing a mobile app, or implementing a dynamic pricing system. You’re managing change and transforming...
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Shop.org’s eHoliday results: Top takeaways in 2013
The 2013 eHoliday results are in and we’re excited to share insights from retailers and consumers about the upcoming holiday season. Much like last year, more than half of U.S. consumers who are...
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A look inside tech talent at Nordstrom’s Innovation Lab
Labs are where the cutting-edge kids work these days…but I’m not talking biology labs. I’m talking retail. At Shop.org’s 2013 Annual Summit, attendees got to experience a peek-behind-the-curtain into...
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Building the retail organization of 2023
Shop.org has devoted a lot of thought and research this year to the subject of retail’s organizational structure – specifically, where all things “digital” fit into today’s retail organization. Our...
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The state of free shipping this holiday season
When you think holiday, do you also think free shipping? Consumers value – often demand – free shipping this time of year, putting pressure on retailers to balance making the offer against maintaining...
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Shop.org Member Spotlight: Woodcraft Supply
I’m excited to welcome you to the first installment of the Shop.org member spotlight series. The series will feature some of our longest-standing Associate and Retail members in the coming months. Our...
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Shop.org Snapshot: What retailers can learn from mobile commerce in the U.K.
Mobile is a primary focus for many retailers, and questions surrounding best practices change as rapidly as the market evolves. How are customers using smartphones to browse and buy? What techniques...
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Digital Digs: Hot topics in retail
The most wonderful time of the year is here. Between holiday planning, IPOs adding to the number of billionaires in the world, game-changing announcements from Amazon, and pop-up stores giving digital...
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Talking holiday paid search strategies with RKG’s Ryan Gibson
Half the retailers Shop.org surveyed this summer told us that they started planning the upcoming holiday shopping season as early as April or May. After months of preparations, retailers are doing...
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Thanksgiving Day and Black Friday weekend trends to watch
Retailers and consumers are geared up for the first of several big holiday shopping weeks. According the latest research conducted by Prosper Insights and Analytics for NRF, 140 million U.S. consumers...
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