Why Facebook, Sur La Table and Abercrombie & Fitch love serving on the...
For the past five years I have had the pleasure of working directly with dozens of members of the Shop.org Board, many of whom represent some of the finest minds in digital retail. This past year we...
View ArticleFresh approaches to fundamental issues in retail
Compete on something other than price? Harness word-of-mouth to increase conversion and organic search traffic? Integrate your print catalog more directly into your digital commerce strategy? If you...
View ArticleJust the facts: Five things to know about the Marketplace Fairness Act
If you work in digital retail, you’ve almost certainly heard about the Marketplace Fairness Act by now. But you might not know all the details. To help make sure Shop.org members are informed, we have...
View ArticleShop.org’s snapshot of the rise in tablet adoption
U.S. online retail sales for the first quarter of 2013 topped $50.2 billion, according to comScore, reflecting a 13 percent year-over-year growth. But one of the more interesting statistics was that...
View ArticleAre you seeing eye- to-eye with your customers?
Many who work so hard to make their websites attractive, intuitive and conversion-friendly don’t know for sure if their work is paying off. Why? Because they haven’t tested it with their customers. As...
View ArticleGet to know the 2013 Shop.org Board associate member candidates
The digital industry once again delivered top notch candidates to this year’s Shop.org Board of Directors election, and I am thrilled to introduce them to our community. The eight associate member...
View ArticleIntroducing the Shop.org Planning Guide for Father’s Day, Back to School and...
We’re already a quarter of the way through the year, which means Father’s Day, Back to School and Back to College shopping seasons are upon us. And on that note, we’re excited to release the new “2013...
View ArticleGet to know the 2013 Shop.org Board retail member candidates
Earlier this week, I had the pleasure of introducing the eight associate candidates vying for four seats on the Shop.org Board. But those aren’t the only nominees competing for a seat on digital...
View ArticleInfographic: How does same-day fulfillment work?
Same-day fulfillment continues to capture the attention of retailers, whether direct delivery to the customer or in-store pickup. Last month’s Shop.org Think Tank article, “Same-Day Delivery: Should It...
View ArticleTalking with…WiderFunnel Marketing Optimization co-founder and CEO Chris Goward
Optimizing usability and developing an innovative retail site design are two big elements online marketing and merchandising teams spend much of their waking hours thinking about. This thinking comes...
View ArticleTalking with…Monetate CEO David Brussin about his Washington Leadership...
When retailers took over Capitol Hill earlier this month for NRF’s annual Washington Leadership Conference, members of the technology community were part of the mix during meetings with members of the...
View ArticleThe Container Store’s cross-channel model: A case study
This year, Shop.org has been at the forefront of discussions about one of the retail’s industry’s most pressing issues: organizational structure. Alongside partners in the industry, we’ve focused on...
View ArticleFive tips for converting the last-minute Father’s Day shopper
Last year, almost half of consumers shopping online for the winter holidays finished in the last two weeks of December. With Father’s Day just days away, my guess is that this may not be so different,...
View ArticleThe most common website mistakes (and how to fix them)
When it comes to a retailer’s website, there are thousands of things to measure and test, tweak and retest, so when it comes to site design and usability, a little expert advice is a good thing. That’s...
View ArticleA snapshot of e-commerce in Europe
With more than 16,000 retail companies located in Barcelona, it was the perfect destination for this month’s annual Global E-commerce Summit. The event was hosted by our partners from BBP Media, a...
View ArticleThe most common website mistakes (and how to fix them) — Part 2
Today we’re back with more site design and usability insights from our panel of experts. At our upcoming Online Merchandising Workshop, attendees can sign up to meet one-on-one with one of these six...
View ArticleIs your email marketing strategy ready for Hollywood?
What do you do when you find out that one of your products will play a starring role in a James Bond movie? WWRD email example An iconic vintage Royal Doulton figurine appeared in the James Bond...
View ArticleCreating demand before the product hits the shelves
Now more than ever, customers rule retail. And they’re constantly chattering on social media about what they like and don’t like. While listening to them is essential, the conversation often happens...
View ArticleShop.org Annual Summit to host Ray Greenly Scholarship recipients, inaugural...
Ray M. Greenly In case you haven’t heard the news, the Ray M. Greenly Scholarship fund recently awarded $195,000 in scholarships to 26 deserving college students from across the country seeking degrees...
View ArticleTalking with…OfficeMax Vice President for Multichannel and E-commerce...
With more than 900 stores in the United States and Mexico, approximately 29,000 employees and Fortune 500 status, OfficeMax is a retail powerhouse. And as a retailer with both online operations and a...
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